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myRideRTC Para
myRideRTC Para2026-05-16T09:59:12-07:00

RTC PARATRANSIT SERVICE UPDATE

RTC PARATRANSIT SERVICE UPDATE

RTC continues to make steady progress following the recent transition to a new technology system. We appreciate your continued patience and feedback as we focus on improving your experience.

The customer survey is now closed. As a reminder, customers who participated in the survey will receive two free rides added to their paratransit account by May 22.

Based on your feedback, RTC has expanded day-before booking hours for the myRideRTC Para app and online portal. Customers can now book next-day rides until 6 p.m., extended from the previous 5:30 p.m. cut-off time. 

IMPORTANT:

Thank you for riding with RTC and for your continued support and feedback as we improve our services.

 

 

Proposed Fares & Services Updates

The Regional Transportation Commission of Southern Nevada (RTC) is PROPOSING changes to its transit fares and services to help address rising operating costs and increased demand, while maintaining reliable service. These changes include fare increases and pass eliminations for both paratransit and transit riders, as well as route and timing changes for transit service.
 
We encourage all transit and paratransit riders to provide input now through June 23, 2026 by visiting rtcsnv.com/transitupdates. All proposed details and two short surveys are available.

These changes will impact you!

myRideRTC Para is now available to customers

 Welcome to myRideRTC Para, the new free platform designed to make your paratransit experience easier, faster, and more convenient. From booking trips and tracking your bus to managing your account and payments, everything you need is right at your fingertips.

The myRideRTC Para app is available for download on the Google Play Store and the Apple App Store.

All rides with RTC's paratransit service need to be booked through the new myRideRTC Para app, online at rtcsnv.com/BookmyRideRTCPara or by calling our Customer Care team.

**As we transition to a new digital paratransit platform, vehicle tracking may be temporarily unavailable or delayed. If you have questions or need assistance, please contact our Customer Care team at 702-228-4800 OR Telecommunications Device for the Deaf (TDD) 702-676-1834.**

myRide RTC Para Mobile App & Web Portal Tutorial

Mobile App

Web Portal

How to use the new myRideRTC Para platform

•        Download the new myRideRTC Para app.
•        Or create an online account or update your existing login at rtcsnv.com/BookmyRideRTCPara.
•        Follow the booking instructions below.
•        Enjoy your ride!

The Steps

  • Download the app myRideRTC Para or visit our portal at rtcsnv.com/BookmyRideRTCPara.
  • If you already have an account, tap Sign In, then select Forgot Password if needed and follow the prompts to reset it. If this is your first time using the app, please contact RTC Customer Care to register and receive access to your personal account.

Select “Origin” and “Destination” by typing it in or selecting it on the map. Also select the number of passengers traveling, the seat type needed, time and date of when the service is needed.

View the negotiated trip options and select the one that works best.

Be ready for your trip prior to the start of the trip window. Pay accordingly.

What's New?

  • Streamlined Eligibility: Apply for RTC ADA Paratransit services online—no paperwork, no hassle. Check the status of your application anytime.
  • Easy, Independent Booking: Schedule, cancel, or confirm rides at your convenience. Book multiple trips at once to save time.
  • Real-Time Communication: Get alerts when your bus is on the way and when it arrives to stay informed from start to finish.
  • Trip Tracking & Visibility: Track your bus in real time for greater peace of mind. Know where your vehicle is the moment it’s enroute.
  • Empowered Rider Experience: Update your information without having to call. You can also add custom notes to help drivers locate you easily.
  • More Reliable Service: Smarter routing reduces late rides. Trips are assigned to the closest available vehicle for faster pickups.
  • Shorter Hold Times for Callers: A simplified system helps agents book rides more quickly—getting you off the phone and on your way.
  • Flexible Payment Options: Choose how you want to pay for each ride—cash, monthly pass, or stored value right on your account.

Apply for RTC Paratransit Service

If you or someone you know is interested in applying for or renewing an application for paratransit service certification, you can complete an application below.

Transportation Referral Form

If you are referring a customer from a partner agency (such as a dialysis or cancer treatment clinic), please complete the below  form.

FAQs

Customers will have access to a streamlined eligibility process, easy, independent booking options, real-time alerts, trip tracking, more reliable service and shorter hold times for callers.

When will riders have to download the new app by?

The former myRTCpara app expired March 7, 2026.

All rides with RTC's paratransit service need to be booked through the new myRideRTC Para app, online at rtcsnv.com/BookmyRideRTCPara or by calling our Customer Care team at 702-228-4800 OR Telecommunications Device for the Deaf (TDD) 702-676-1834.

If a passenger already has an account, click on “Sign In” using their existing paratransit ID number and then “Forget Password”. Follow the prompt to reset password and then sign in accordingly.

Rides can be booked by downloading the free myRideRTC Para, available on Google Play Store and the Apple App Store.  Rides can also be booked online at rtcsnv.com/BookmyRideRTCPara or by calling Customer Service at 702-228-4800 OR Telecommunications Device for the Deaf (TDD) 702-676-1834.

  • STEP 1
    • Download the app myRideRTC Para or visit our portal at rtcsnv.com/BookmyRideRTCPara.
      If you already have an account, tap Sign In, then select Forgot Password if needed and follow the prompts to reset it. If this is your first time using the app, please contact RTC Customer Care to register and receive access to your personal account.
  • STEP 2
    • Select “Origin” and “Destination” by typing it in or selecting it on the map. Also select the number of passengers traveling, the seat type needed, time and date of when the service is needed.
  • STEP 3
    • View the negotiated trip options and select the one that works best.
  • STEP 4
    • Be ready for your trip prior to the start of the trip window. Pay accordingly.

If you are using the myRideRTC Para app:

First, download the myRideRTC Para app from the Google Play Store or the Apple App Store.

If you already have an account, tap Sign In, then select Forgot Password if needed and follow the prompts to reset it.

If this is your first time using the app, please contact RTC Customer Care at 702-228-4800 to register and receive access to your personal account.

If you are using the myRideRTC Para web portal:

First, open the myRideRTC Para platform by visiting rtcsnv.com/BookmyRideRTCPara. If you already have an account, click “Sign In”, then select “Forgot Password” if needed and follow the prompts to reset it.


If this is your first time using the app, please contact you RTC to register and receive access to your personal account. Once you sign in, you will be prompted to configure two-factor authentication to continue.

Methods of two-factor authentication that you can select are:

  • SMS Text Message
  • Email

Select your preferred method of two-factor authentication and click “Send a one-time code.” Upon receiving the one-time code through your preferred method, enter the code and click “Enable.”

You will then be provided with recovery codes. Please copy and save these codes in a safe place. If you are unable to complete a two-factor authentication for any reason (like changing your phone number or losing access to your email address) you will be able to use these codes to regain access to your account.

For any issues accessing your account, please contact RTC Customer Care at 702-228-4800 to regain access.

Once you have recorded your recovery codes, click “Done” to sign in.

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 5 minutes. In order to stay on schedule, the vehicle will depart if you do not show up within the 5-minute waiting period.

The driver may pick up and drop off other passengers along the way. Drivers are not authorized to make unscheduled stops. You would be required to book a separate ride to travel to two different locations.

You can view all your trip details under “My Journeys” in the app, where both upcoming and past trips are stored.

To ensure the best service for all passengers, please be ready to board at your pick-up location the start of your 30-minute pickup window. You’ll receive a notification when your vehicle arrives if you booked through the app. If you’re not present when the vehicle arrives, the driver can only wait briefly before needing to proceed with their route to maintain service for other passengers. Repeated missed pickups will affect your ability to use the service.

After your trip is finalized in the app, you will be notified by SMS Text when the driver is on the way and again when the driver arrives. You may also track your rides within the app.

RTC Paratransit is currently experiencing delays due to a transition to a new technology platform. We apologize for the inconvenience and are actively working to improve service reliability.

 

Call volumes are higher than normal during this transition. We appreciate your patience as we work to assist all customers as quickly as possible.

RTC is actively addressing system performance issues, increasing support resources, and monitoring service to restore reliability as quickly as possible.

Yes. Customers will receive two free rides per week throughout April. These rides will be automatically added to your account.

No action is required. The complimentary rides will be automatically added to your paratransit account and applied to your next ride. All you need to do is schedule your rides as you normally would.

Customers should use the new myRideRTC Para app for the best experience.

Please delete the old RideRTCPara app and download the new myRideRTC Para app from the Google Play Store or Apple App Store.

Visit rtcsnv.com/myRideRTC-Para for the latest updates and information.

No. These are temporary challenges as part of a system upgrade designed to improve long-term service and customer experience.

RTC is working to resolve issues as quickly as possible. Updates will be shared as improvements are made.

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