Proposed Fares & Services Updates
These changes will impact you!
Paratransit Trip Planning
We offer two different services to help ADA Paratransit clients manage their trips. myRideRTC Para is a system that allows you to book new trips, check and cancel existing reservations, track vehicles, access estimated drop-off times and more. And our Paratransit Customer Ride Notification System allows clients to receive reminders about upcoming trips. See below for more detail.
RTC PARATRANSIT SERVICE UPDATE
RTC PARATRANSIT SERVICE UPDATE
RTC continues to make steady progress following the recent transition to a new technology system. We appreciate your continued patience and feedback as we focus on improving your experience.
The customer survey is now closed. As a reminder, customers who participated in the survey will receive two free rides added to their paratransit account by May 22.
Based on your feedback, RTC has expanded day-before booking hours for the myRideRTC Para app and online portal. Customers can now book next-day rides until 6 p.m., extended from the previous 5:30 p.m. cut-off time.
IMPORTANT:
- Delete the rideRTCpara app
- Download the new myRideRTC Para app from the Google Play Storeor Apple App Store
Thank you for riding with RTC and for your continued support and feedback as we improve our services.
Visit the rtcsnv.com/bookmyridertcpara to enroll using your client ID, email address and date of birth on file with the RTC. Rides may be scheduled 1-3 days in advance and its recommended allowing two hours between trips to ensure you do not miss your ride. Rides can be canceled up to two hours in advance.
Watch the tutorial video below for a play by play on how to use myRideRTC Para:
Paratransit Customer Ride Notification System
The Regional Transportation Commission of Southern Nevada (RTC) has introduced the Ride Notification System* for ADA Paratransit clients to schedule reminders the day before a scheduled trip and vehicle arrival updates on the day of service. Customers may choose to receive an e-mail notification or a text message to a mobile device.
For more information please call customer care at 702-228-4800.
